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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- When we capture your client profile information, we will ask you for your delivery preferences. We’ll ask how often you wish to receive deliveries, usually bi-weekly or monthly. Then we’ll ask if there are particular days of the week, and times of the day that you prefer. We’ll also discuss if leaving the product is an option should you be unavailable. Next, we’ll put your information into our client routing system to determine the best solution based on your schedule and our delivery routes. Most of our clients prefer to be at home when we deliver, as they can take advantage of our mobile pet store and the opportunity to purchase additional toys, treats, and accessories. Once you’re on a schedule, you and your pets can depend on us being there!
- Privacy & Security
- At Pawsch.com, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. Our site uses a 128 bit encrypted SSL to increase the security of our customer’s information. However, we at MichaelYon-Online do not guarantee complete security on stored information, however, we have installed and applied our encrypted pages and installed our SSL certificate to prevent stolen information. How Do We Use the Information We Collect? When you become a Pawsch.com member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender and date of birth. Pawsch.com will NOT share data with trusted partners to help us perform statistical analysis. Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment. Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards. Our Use of Log Files When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information. Site Security All Pawsch.com employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis. We have also installed and implied our site with a 128 bit encryption SSL. Correcting/Updating Your Personal Information After becoming an Pawsch.com subscriber you may correct/update your personal information by clicking on the 'My Account' link at the top of any page, entering your ID, password and birth date when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the 'My Account' section, or the 'Contact Us' section. Links To Other Sites This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the Pawsch.com site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours. Communication From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from Pawsch.com Legal Disclaimer Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site Supplementation We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs. Our Use of Cookies Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.
- Returns & Replacements
- If you are not happy with your Pawsch purchase for any reason, please Contact PawschService@Pawsch.com or call 866.926.PAWS -- no later than five (5) days after receipt -- and let us know! If we have made a mistake, your item has arrived damaged, or you are simply not happy with the quality, we will make every attempt to fix it and/or replace it, quickly and at no cost to you. Guaranteed. (Additional services or changes may incur additional charges. See terms below.)Terms and Conditions: 1. You must first contact us before sending any item back. Refunds will not be issued without an advanced return authorization. 2. If you made a mistake when ordering your purchase or you would like to make a change (e.g. you decide you would like your print professionally framed or you decide on other print to have framed) and you wish to obtain a replacement we will reprint your item for a small reprint charge. We may request you return the item to us with the original packaging at your expense (prepaid, trackable and insured). In those cases, we will give you a date by which the item needs to be sent back to us. 3. For items that arrived in a damaged condition, we will make arrangements, and pick up the cost, for you to return the item to us. We may ask you to include, or hold onto, all damaged packaging so we can make appropriate insurance claims with the shipper. 4. Cancellations: You may of course cancel your order prior to its completion, but any work completed by us prior to cancellation will not be refunded. If your order has already been processed and is waiting to be shipped at the time of cancellation, the order will then be treated as a refund described above.
